| Dish network satellite service providers EchoStar Communications
and satellite TV provider DirecTV won the number one and number two
spots respectively in the customer satisfaction survey.
Reportedly, Cablevision Systems Corp. tied for last place with
Adelphia Communications and Charter Communications, with a score
of 617 out of 1,000, compared with the overall average score of
664. Time Warner Cable ranked just below average with 656. Comcast
Communications, the biggest cable provider, was placed below Time
Warner with a score of 633.
According to reports, in the latest survey customer satisfaction
with cable rose at twice the rate of satellite. Another encouraging
sign for cable surfaced in the survey is, 44 percent of cable customers
want to combine their cable service with other telecommunications
services, such as Internet access or phone service.
Time Warner Cable spokesman Keith Cocozza is quoted in media reports
as saying, "We've made strides, but recognize there is still
work to do," adding that the company is focused on providing
"the most choice at the best value."