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30 per cent of non-HDTV owners indicated they are willing to pay
up to $700 for an HDTV. 20 per cent are willing to pay $1,000. While
this news may be promising for future sales, consumers are unclear
about the products, programming, and benefits of HDTV. 47 per cent
of consumers surveyed do not know if programming is available in
their area.
Furthermore, the variety of HDTV equipment remains confusing to
consumers. 23 per cent were unsure whether they had an HD-capable
set, even though definitions and descriptions of equipment were
provided. Overall, only 17 per cent of consumers reported having
a good understanding of the equipment, while nearly forty 40 per
cent lacked knowledge or understanding. Over half of the consumers
surveyed learned about programming access through advertisements
32 per cent got the information through their cable company representative
and 11 per cent from retail store representatives. When asked to
describe the type of person who would be interested in HDTV, very
few consumers indicated that it is "someone like me." As expected,
once consumers have seen programming in high-definition, they want
to see a lot more of it.
Dove's Consumer Broadband practice MD Bob Davis added, "Think about
it: the research shows that there is 87 per cent awareness. Over
80 per cent of the consumers are prepared to pay for content. And
with very high satisfaction levels among current users, we have
one of the best primed market opportunities we've seen in quite
a while."
The Dove HDTV Survey -- Fall 2003 was administered via email. 1,556
complete surveys were received over a nine day period. Boston based
Dove Consulting specialises in strategy and organisational effectiveness.
Dove has been advising clients in the consumer broadband industry
for ten years. The company has stated that it has worked with a
variety of cable operators, cable networks, equipment manufacturers,
and other broadband service providers on strategy, organisation
design and new product development.
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