HTMT hikes call centre capacity by 100 CSRs

MUMBAI:Hinduja TMT has raised the capacity of its call centres by another 100 CSRs (Customer Service Representatives) in September 2002. The ramp up comes close on the heels of a hike of 100 CSRs last month. The company currently has 280 seats operational in its call centres, according to a company release.

HTMT, which handles over 300,000 calls per month, expects the call volume to rise to about 1,000,000 calls per month in the beginning of 2003, says the release.

The company claims that the capacity of call centres has been increased because of positive client feedback. The company is now in the process of recruiting and training another 200 CSRs and has initiated services with Nortel 81C Switch with 836 ports. It also employs server -based technology where it has a capacity to handle 200 seats, the release adds.

The company claims to have successfully implemented connectivity from Bangalore to the US via a trans Pacific route.

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