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Hinduja
TMT Ltd, (HTMT), the holding company in India for the group's
information technology, media and telecommunications assets,
has bagged a further order for its call center business.
The
order involves handling billing related calls for a large
telecom client based in the US and is to be initiated with
200 Customer Service Representatives (CSRs) with immediate
effect, a company release states. The capacity would be
scaled up to 600 CSRs by June. HTMT
is already handling in-bound marketing calls for the same
customer.
HTMT's
customer is a $ 2 billion telecom company and is an integrated
communication provider of telecommunication products and
services across US and Europe. Queried as to why the name
of the company was not mentioned, an HTMT representative
said it was because there was a confidentiality clause built
into the agreement.
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