DTH

Tata Sky deploys DataMiner to improve customer experience

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MUMBAI: Tata Sky has an impeccable reputation as being best in class in the area of customer services, tech and offerings. It has constantly been investing in tech and customer service to stay ahead of the curve as compared to rivals – Freedish, DishTV-Videocond2h, SunDirect, Airtel Digital and Reliance Big TV.

Now the company, led by Harit Nagpal, has taken another step in that direction by deploying the DataMiner NMS/OSS (network management system & operations support system) to manage its direct-to-home (DTH) operations for both its pay TV and OTT services.

DataMiner is a global leader in end-to-end multi-vendor network management and OSS software solutions for the broadcast, satellite, cable, telco and mobile industry. Its NMS/OSS is deployed with a majority of DTH, satellite and service providers worldwide. Its customers include: Gazprom, MTS, France Television, Megacable, Mulitchoice, KPN, Immarsat, Singtel, ABC and many more.  The company is a part of the Skyline Communications group.

The core of the DataMiner system is a cutting-edge multivendor protocol engine, enabling integration of any device or system from any vendor, regardless of its interface or protocol. In fact, it is already integrated with over 5000 devices and systems from more than 600 key industry suppliers, which represents by far the largest third-party integration deployment available in the industry.

The objective of Tata Sky, one of the first companies in India to launch multiple products and services, is to connect to the best content in the world on any budget, any screen, anytime and anywhere. And the Dataminer solution offered that.

Says Tata Sky chief technology officer Yigit Riza: “Tata Sky has invested in the best-of-breed technology infrastructure to ensure maximum uptime, reliability and scalability. Software applications such as CRM, billing and ERP are deployed in a clustered environment, which not only ensures high availability, but also enriches the experience of our subscribers.”

“The DataMiner Platform at Tata Sky offers one-screen access of the entire operation, including content acquisition and compression platforms across different vendors and technologies. The unified view enables users to easily access and configure services. DataMiner is also scalable, so we can add other equipment and systems in the near future, related to the RF platform and OTT platform,”  adds Skyline Communications regional account manager- south Asia & middle east Pramod Gupta.

Gupta points out that DataMiner will help the DTH operator’s engineering room restore services as quickly as possible, either through automatic service redundancy switching or through operator-initiated switchover.

“Moreover, any embedded switchover functions in the network infrastructure can be integrated in DataMiner. DataMiner automation is versatile and adapts optimally to the operational environment. The tailored failover automation engines decrease the mean-time-to-repair to the absolute minimum for every failure scenario,” Gupta says.

For a customer like Tata Sky, this means it only need to invest in one NMS platform, instead of multiple proprietary and closed systems. End-to-end service orchestration and monitoring is at the heart of the platform.

With the number of channels as well as its in house VAS services  increasing regularly,  the company believes  DataMiner will help it maintain or improve the QoS service it is reputed to deliver.

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