DTH

Tata Sky deploys DataMiner to improve customer experience

http://www.indiantelevision.com/sites/default/files/styles/smartcrop_800x800/public/images/tv-images/2017/09/06/Yigit_Riza-Harit_Nagpal.jpg?itok=imOCChuK

MUMBAI: Tata Sky has an impeccable reputation as being best in class in the area of customer services, tech and offerings. It has constantly been investing in tech and customer service to stay ahead of the curve as compared to rivals ? Freedish, DishTV-Videocond2h, SunDirect, Airtel Digital and Reliance Big TV.

Now the company, led by Harit Nagpal, has taken another step in that direction by deploying the DataMiner NMS/OSS (network management system & operations support system) to manage its direct-to-home (DTH) operations for both its pay TV and OTT services.

DataMiner is a global leader in end-to-end multi-vendor network management and OSS software solutions for the broadcast, satellite, cable, telco and mobile industry. Its NMS/OSS is deployed with a majority of DTH, satellite and service providers worldwide. Its customers include: Gazprom, MTS, France Television, Megacable, Mulitchoice, KPN, Immarsat, Singtel, ABC and many more.  The company is a part of the Skyline Communications group.

The core of the DataMiner system is a cutting-edge multivendor protocol engine, enabling integration of any device or system from any vendor, regardless of its interface or protocol. In fact, it is already integrated with over 5000 devices and systems from more than 600 key industry suppliers, which represents by far the largest third-party integration deployment available in the industry.

The objective of Tata Sky, one of the first companies in India to launch multiple products and services, is to connect to the best content in the world on any budget, any screen, anytime and anywhere. And the Dataminer solution offered that.

Says Tata Sky chief technology officer Yigit Riza: ?Tata Sky has invested in the best-of-breed technology infrastructure to ensure maximum uptime, reliability and scalability. Software applications such as CRM, billing and ERP are deployed in a clustered environment, which not only ensures high availability, but also enriches the experience of our subscribers.?

?The DataMiner Platform at Tata Sky offers one-screen access of the entire operation, including content acquisition and compression platforms across different vendors and technologies. The unified view enables users to easily access and configure services. DataMiner is also scalable, so we can add other equipment and systems in the near future, related to the RF platform and OTT platform,?  adds Skyline Communications regional account manager- south Asia & middle east Pramod Gupta.

Gupta points out that DataMiner will help the DTH operator?s engineering room restore services as quickly as possible, either through automatic service redundancy switching or through operator-initiated switchover.

?Moreover, any embedded switchover functions in the network infrastructure can be integrated in DataMiner. DataMiner automation is versatile and adapts optimally to the operational environment. The tailored failover automation engines decrease the mean-time-to-repair to the absolute minimum for every failure scenario,? Gupta says.

For a customer like Tata Sky, this means it only need to invest in one NMS platform, instead of multiple proprietary and closed systems. End-to-end service orchestration and monitoring is at the heart of the platform.

With the number of channels as well as its in house VAS services  increasing regularly,  the company believes  DataMiner will help it maintain or improve the QoS service it is reputed to deliver.

ALSO READ :

TRAI QoS implementation stayed by Delhi HC awaiting Madras HC verdict

Tata Sky introduces Blogbuster

DTH subscriber addition disappointing in calendar 2016

Latest Reads

http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2018/11/06/d2h.jpg?itok=a35aORVX
Brand D2H brings a new perspective, introduces 'Alag Hi View' campaign for the festive season

New Delhi: Dish TV India Limited, the world’s largest single-country DTH Company, launched a new brand campaign for its D2H brand titled ‘Alag Hi View’ for the forthcoming festive season. The campaign aims to highlight the younger, innovative avatar of D2H brand, bringing out its technologically...

DTH DTH Operator
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2018/11/05/d2h.jpg?itok=yhtTbt5r
Brand D2H brings a new perspective, introduces ‘Alag Hi View’ campaign for the festive season

Dish TV India Limited, the world’s largest single-country DTH Company, launched a new brand campaign for its D2H brand titled ‘Alag Hi View’ for the forthcoming festive season.

DTH DTH Operator
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2018/11/01/dish-tv.jpg?itok=yiaAGJis
Dish TV aims to launch OTT service, hybrid box this quarter

It may be the oldest player but it's mind is as young as you can imagine. With The JioGigaFiber launch, cable and DTH operators are moderating their offerings, distribution strategy as much as possible. Dish TV, the largest DTH player in India is about to offer OTT service and Hybrid box soon.

DTH DTH Operator
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2018/10/26/airtel.jpg?itok=43Qklobh
Airtel Digital TV numbers improve as parent company numbers fall again

The Sunil Mittal-led Indian telecom major with operations in 16 countries, Bharti Airtel Ltd (Airtel) reported a year on year (y-o-y) drop in numbers for the quarter ended 30 September 2018 (Q2 2019, period or quarter under review) as compared to the corresponding year ago quarter (Q2 2018).

DTH DTH Operator
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2018/10/25/dishtv.jpg?itok=cCDdC4HF
Dish TV encores profits in 2nd quarter post merger, proposes maiden dividend of 50%

Indian direct to home (DTH) behemoth Dish TV India Ltd (Dish TV) reported profit after tax (PAT) of Rs 19.7 crore for the quarter ended 30 September 2018

DTH DTH Operator
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2018/10/19/tatasky.jpg?itok=Y2sZ5wSo
Tata Sky to launch Telugu and Tamil cinema

Tata Sky recently launched value-added services - Tata Sky Telugu Cinema and Tata Sky Tamil Cinema, priced at Rs 45 per month. The ad-free services are affordable by people of all age groups, geographical and socio-economic boundaries.

DTH DTH Services
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2018/10/15/ranveer.jpg?itok=W_RO0Yw7
Dish TV appoints Ranveer Singh ahead of festive season

DTH operator Dish TV has launched its new campaign with Bollywood superstar Ranveer Singh as its ambassador.

DTH DTH Operator
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2018/10/05/airtel.jpg?itok=zSxIZGYW
DTH subscriber growth slow in first half of 2018

Growth of direct to home (DTH) subscriber base of private players in India was the slowest in five half-years for the half year ended 30 June 2018 (HY 2018, half year under review) as per Telecom Regulatory Authority of India (TRAI).

DTH DTH Operator
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2018/10/04/dishtv.jpg?itok=Z1OZlGPa
DishTV launches ‘Thriller Active’ service on both platforms

Dish TV India Limited, world’s largest single-country DTH Company, is delighted to introduce a never heard before value added service-

DTH DTH Operator

Latest News

Load More

Sign up for our Newsletter

subscribe for latest stories