DTH

Tata Sky doubles pace of team handling service disruption complaints

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MUMBAI: Direct to home (DTH) operator Tata Sky has been having sleepless nights in order to ensure that services are restored soon to its customers, who have been impacted by disruption in signals.

According to Tata Sky CEO Harit Nagpal, the services will be restored in a couple of days. “Around 25,000 of our one crore customers have been experiencing disruption. This is because of our technology upgrade, which we undertake every three months. It is an ongoing process,” Nagpal tells Indiantelevision.com.

The process is being undertaken to ensure that the DTH operator’s customers receive enhanced services. Nagpal further informs that the company is working hard to reach out to the affected 25,000 customers. The upgrade is being undertaken for technology compression purposes to enhance the channel carrying capacity of the operator.

“Our services continue. They have not been impacted. We have also doubled the pace of our team handling the complaints. During the entire weekend, nobody slept,” states Nagpal when queried about them reaching out to customers experiencing the disruption in services.

While a similar disruption had impacted close to 17,000 customers of Tata Sky last month, Nagpal says that this time around, the company had informed its audiences well in advance by coming up with a campaign on television. 

Customers facing signal issues have also been asked to give a missed call on 0 88998 88998 or SMS 'NS' to 56633 on the operator’s website.

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