DTH

DD FreeDish to roll out call centre

http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/smartcrop_800x800/public/images/tv-images/2016/10/07/DD%20Free%20dish.jpg?itok=T-HWk3yG

MUMBAI: It’s getting customer-focused. Almost as if inspired by the services provided by the private DTH providers such as Tata Sky, DishTV, Videcon d2h, Airtel Digtial TV, and Sun Direct, the Doordarshan-promoted free TV provider DD FreeDish is getting set to launch its call centre facility.

It is taking this step concurrent with the expansion of its channel capacity from 80 channels to 104, courtesy the move to upgrade its set-top boxes from MPEG2 to MPEG4.

A senior Prasar Bharati official yesterday confirmed while talking to indiantelevision.com that a call centre would be set up after completion of MPEG4 Switchover.

Once customers buy their iCAS-enabled and approved set top boxes from authorized retailers, they will then have to make a call to the FreeDish call centre to get their STB registered. This will then allow DD’s engineers to keep a tab on the number of subscribers the DTH platform has.

The call centre would be set up after the total switch-over to MPEG4 when a centre number on which a subscriber could call would also be given, the Prasar Bharati official said.

DD has been plagued by a lack of subscriber information to DD FreeDish over the years. The pubcaster created the platform but sold the MPEG2 STBs through retailers without keeping a tab on who was buying them and who is active. Estimates are that its subscriber base could be anywhere from 20 million to 40 million.

Since the new STBS are MPEG 4 compliant and have a conditional access system installed in them, they will have to be activated which will happen courtesy the call centre. This will give DD the facility of logging in every new subscriber into its system and hence have accurate subscriber counts. The call centre will apparently be the touch point for all service related complaints to the STB also.

Hitherto DD FreeDish had toll free help line and a customer help desk numbers which operate from morning to 10 pm, according to its website. The opening of a 24 hour call centre facility could add to the FreeDish customer’s delight

Latest Reads

http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2016/11/29/dish-tv-800x800_0.jpg?itok=72fY8Qcw
DishTV expands its HD offering

DishTV, has added three new regional HD channels to its HD offerings. With addition of these channels, DishTV encourages regional language subscribers to opt for HD TV viewing in their preferred language such as Marathi and Bangla.

DTH DTH Operator
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2016/11/24/Absar-Alam.jpg?itok=OR_tpEmQ
Pak DTH: Mag, Shahzad & Star Time to start ops in a year

MUMBAI: Three direct-to-home (DTH) licences in Pakistan were on Wednesday awarded for a total of PKR 14.694 billion (USD 140 million) by the Pakistan Electronic Media Regulatory Authority (PEMRA) as confirmed by its Twitter handle.

DTH DTH Operator
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2016/11/23/Mian%20Amir%20Mehmood.jpg?itok=l-_6NB2G
Pak DTH licence bidding stayed

MUMBAI: The Lahore High Court reportedly stayed the DTH licence bidding process till a decision on petitions challenging PEMRA rules governing licences is taken.

DTH DTH Operator
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2016/11/22/Khalid%20Arain.jpg?itok=5bZEC-XY
Cable TV suspended in parts of Pakistan; Senate okays DTH plan

MUMBAI: Cable operators have suspended their services in different areas of Pakistan after unfruitful dialogue with the government on the postponement of Direct-To-Home (DTH) licences to be auctioned tomorrow.

DTH DTH Operator
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2016/11/19/Sunil%20Buch.jpg?itok=hPFjlkRH
Zindagi, Tata Sky tie up for contest; winners to celebrate New Year in Turkey

MUMBAI: Zindagi, a leading premium entertainment channel, has always offered viewers unique experiences and presented the best stories from across the world.

DTH DTH Services
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2016/11/19/DTH1.jpg?itok=jTwkbjEc
Pak to award three DTH licences on 23 Nov; Chinese, UAE companies also in fray

MUMBAI: Twelve companies have been shortlisted by PEMRA to bid for the award of three DTH licences on 23 November which is anticipated to fetch around US$400 million. Initially the authority will issue license for a period of 15 years, which will be extended as per agreement.

DTH DTH Operator
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2016/11/17/pallavi-puri-800x800.jpg?itok=wss7QvPz
Tata Sky launches interactive educational service

Education is the next happening thing in India. Tata Sky in partnership with Tata Elxsi and Tata ClassEdge plans launch an interactive educational service. As part of the deal, Tata Elxsi is supporting the development of content that is specially developed to suit modularised learning programs and...

DTH DTH Operator
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2016/11/16/Absar-Alam.jpg?itok=PRCCvnrL
PEMRA announces DTH licence bidders; Indian DTH eviction to continue

MUMBAI: The countdown has begun. Amidst protests from cable TV operators and even private broadcasters, the Pakistan Electronic Media Regulatory Authority (PEMRA) earlier this week announced the shortlist of 12 companies which will be participating in the bidding for the first direct to home...

DTH DTH Services
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2016/11/15/dishtv%26videocond2h.jpg?itok=eFI1ISxn
With d2h merger, Essel Group will have world’s largest subs base

BENGALURU: The Essel group is one of the largest media and entertainment industry players in India. Its flagship company is Zee Entertainment Enterprises Limited (Zeel) that has a weightage of 45 per cent on the National Stock Exchange’s Nifty Media Index.

DTH DTH Operator

Latest News

Load More

Sign up for our Newsletter

subscribe for latest stories