DTH

DD FreeDish to roll out call centre

http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/smartcrop_800x800/public/images/tv-images/2016/10/07/DD%20Free%20dish.jpg?itok=vHp6buqD

MUMBAI: It’s getting customer-focused. Almost as if inspired by the services provided by the private DTH providers such as Tata Sky, DishTV, Videcon d2h, Airtel Digtial TV, and Sun Direct, the Doordarshan-promoted free TV provider DD FreeDish is getting set to launch its call centre facility.

It is taking this step concurrent with the expansion of its channel capacity from 80 channels to 104, courtesy the move to upgrade its set-top boxes from MPEG2 to MPEG4.

A senior Prasar Bharati official yesterday confirmed while talking to indiantelevision.com that a call centre would be set up after completion of MPEG4 Switchover.

Once customers buy their iCAS-enabled and approved set top boxes from authorized retailers, they will then have to make a call to the FreeDish call centre to get their STB registered. This will then allow DD’s engineers to keep a tab on the number of subscribers the DTH platform has.

The call centre would be set up after the total switch-over to MPEG4 when a centre number on which a subscriber could call would also be given, the Prasar Bharati official said.

DD has been plagued by a lack of subscriber information to DD FreeDish over the years. The pubcaster created the platform but sold the MPEG2 STBs through retailers without keeping a tab on who was buying them and who is active. Estimates are that its subscriber base could be anywhere from 20 million to 40 million.

Since the new STBS are MPEG 4 compliant and have a conditional access system installed in them, they will have to be activated which will happen courtesy the call centre. This will give DD the facility of logging in every new subscriber into its system and hence have accurate subscriber counts. The call centre will apparently be the touch point for all service related complaints to the STB also.

Hitherto DD FreeDish had toll free help line and a customer help desk numbers which operate from morning to 10 pm, according to its website. The opening of a 24 hour call centre facility could add to the FreeDish customer’s delight

Latest Reads

http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/03/27/arun-kappor%20%281%29.jpg?itok=mcwo0hI-
DishTV expands its portfolio by 23 channels

Dish TV has expanded its portfolio by adding 23 new channels. This includes nine high-definition channels and 14 standard definition channels, taking the total count of channels and services to more than 615.

DTH DTH Operator
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/03/22/Planetcast-800x800.jpg?itok=K1_lgkLz
AION Capital to acquire majority interest in PlanetCast Media Services

NEW DELHI: AION Capital Partners Limited (the “AION Fund”) is to acquire a majority interest in PlanetCast Media Services Limited (earlier known as Essel Shyam Communications Limited) from shareholders including affiliates of the Essel Group, the Shyam Group and private equity firm Kubera Partners...

DTH DTH Services
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/03/17/Paolo-Agostinelli.jpg?itok=bepJSWAT
Tata Sky brings global content for Indians, premiering Gomorrah on 19 Mar

Tata Sky brings global content for Indians, premiering Gomorrah on 19 Mar

DTH DTH Operator
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/03/14/dishtv%26videocond2h.jpg?itok=6Bf9eWDS
Dish TV Videocon Ltd. may start operations in Sept '17

MUMBAI: With no roadblocks apprehended and approvals going ahead, the new merged direct-to-home (DTH) behemoth may start operations in September 2017. As reported by www.indiantelevision.com earlier, the new merged entity Dish TV Videocon Ltd. is set to create the single-largest DTH company in...

DTH DTH Operator
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/03/09/CareView%20%281%29.jpg?itok=b8g5Lo56
CareView becomes Dish Network's private cable operator

CareView Communications, Inc., an information technology provider to the healthcare industry, executed an agreement with Dish Network, LLC, a Colorado company, to become a Private Cable Operator (PCO).

DTH DTH Operator
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/03/09/Jawahar-Goel-800x800.jpg?itok=t4Gf1lM-
Dish TV, Videocon d2h merger: CCI seeks TRAI views

MUMBAI: CCI has sought TRAI's views on the proposed merger of Dish TV and Videocon d2h and as to whether or not the deal, leading to formation of Dish TV Videocon Ltd., will violate anti-trust laws. Dish TV, owned by Zee Entertainment (ZEEL) and the DTH arm of Videocon Industries had in November...

DTH DTH Operator
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/03/06/v2h%20%281%29.jpg?itok=B8qYO9t2
Videocon d2h partners Netflix for HD Smart Connect

Videocon d2h has signed a deal with the internet television network Netflix. With this partnership, Videocon d2h connected box customers will now be able to access seamlessly the extensive library of Netflix TV and movie titles.

DTH DTH Services
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/02/23/charles-ergen-800x800.jpg?itok=RxHacnoe
Dish Network rev flat in '16 despite declining pay-TV subs

BENGALURU:  The fourth largest US pay-TV player Dish Network Corporation (DNC) reported almost flat revenues for the year ended 31 December 2016 (FY-16, current year, quarter ended 31 December 2016 – Q4-16, current quarter) as compared to the previous fiscal. Though Dish reported 2.164 million...

DTH DTH Operator
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/02/21/dish-icici_0.jpg?itok=z4hD2NXx
DishTV partners with ICICI for digital payments

MUMBAI: DishTV has tied up with ICICI Bank by consolidated assets, to make payments and recharges easier. The association enables subscribers of the DTH platform to recharge their connections on any Unified Payment Interface (UPI) enabled app and through *99#, a National Unified USSD Platform (NUUP...

DTH DTH Services

Latest News

Load More

Sign up for our Newsletter

subscribe for latest stories