BENGALURU: South India’s leading DTH player Sun Direct has revamped its customer care portal in a bid to provide ease of use to existing and new subscribers. Customers of Sun Direct can manage their account by logging on to www.my.sundirect.in or on the link from the www.sundirect.in site.
Sun Direct MD Mahesh Kumar said: “With addition of new services, Sun Direct yet again demonstrates in delivering value to our esteemed customers. As innovators in DTH industry we will continue to customise our offerings to suit the needs of viewers.”
The portal has been designed to be user friendly and dedicated to improve the customer care services says the company. It enables the subscribers to search for every TV programme featuring their favourite star/director in one click and ensures they don’t miss out on anything. Customers can also use the ‘My Favorite’ page to add the most watched channels. The portal has more intuitive user-focused design that presents the important information in one place.
The revamped portal has an intelligent recommendation engine that learns the subscriber’s preference as they use and ensures they see more of what they like. It also helps to select the best packages for their taste. Other features like reminder services and social TV shows the customers what their friends are watching.
The new customer care portal is powered by Whats On India - which is a TV guidance company and an EPG / Program guide specialist in the Indian and overseas markets. The look and feel of the new website remains similar to that of the main website, keeping the design and navigation simplistic says the company.