TRAI warns Delhi cable TV customers to speed up on CAF

MUMBAI: The Telecom Authority of India (TRAI) has raised concerns about the slow pace of collection of consumer application forms (CAF) by multi system operators (MSOs) in New Delhi. On 7 June, it had cautioned and warned consumers and cable TV operators/MSOs to get a move on the CAFs, giving 25 June as the deadline, after which the consumers would face the penalty of disconnection.

TRAI says that despite that warning only 50 per cent of consumers in Delhi have submitted details and choice of channels to cable operators and MSOs until 21 June.

It says the Digital Addressable Cable TV System Regulations 2012 mandate that CAFs have to be first collected before the activation of set top boxes and transmission of digital signals.

Come 25 June the cable TV remotes may no longer function in Delhi if the customer forms are not submitted - warns TRAI

It has therefore once again warned MSOs and cable TV operators that they would have to perforce switch off subscribers who do not send in their CAFs by 25 June 2013 or they "will be in breach of law."

Says the TRAI: "We have been issuing public notices on this from time to time to sensitise consumers that they have to submit their CAFs. Broadcasters and the cable TV service providers have also been running scrolls and video programmes on major news and entertainment TV channels for the last few months. The authority has reviewed the progress and observed that even though there has been an increase in the number of subscribers who have provided their details, still there is pendency in respect to the availability of complete consumer details with the cable operators/MSOs."

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