Technology

TRAI: Activation of VAS only on second confirmation

http://www.indiantelevision.com/sites/default/files/styles/smartcrop_800x800/public/images/tv-images/2016/10/18/telecom.jpg?itok=KFWSMxer

NEW DELHI: With the aim of reducing complaints relating to value added services (VAS) offered by telecom service providers, the Telecom Regulatory Authority of India (TRAI) on 10 July said any will be activated only after receiving a second confirmation from the customer.



In the directions issued by it, TRAI says the service provider has to provide a system which takes a second consent from the customer before providing a value added service through any means - OBD, IVRS, WAP, Mobile Internet, USSD, SMS, Tele-calling or any other mode of activation.



The first offer of a service is on the service providers‘ platform and a second confirmation from the customer is through a dedicated consent gateway which is owned by a third party and not by the service provider.



At the outset, TRAI said activation of VAS by service providers has been the cause of many customer complaints. The Authority has been addressing, from time to time, consumer issues, which have come to its notice through consumer complaints, relating to activation of value added service through different modes, without the explicit consent of the consumer. These directions essentially prescribe the manner in which the explicit consent of the consumer is to be obtained for activation of value added services through different modes. While issuing these directions, the Authority has also considered the interests of the service providers and growth of value added service industry.



In partial modification of existing directions, TRAI has directed all Service providers to implement a uniform procedure for taking explicit consent of the consumer for activation of value added service and for deactivation of value added service.



A Common de-activation procedure using toll Free Common Short Code 155223 has been provided and all requests for de-activation have to be completed in four hours).



VAS activation procedure will henceforth include all forms of activations and scenarios - OBD, IVRS, WAP, Mobile Internet, USSD, SMS, Tele-calling and any other mode of activation.



The deactivation procedure should be publicised through advertisements in newspapers, updation in the website and SMS blasts.



A full 24 hours before auto renewals of the VAS services, information about renewals to be provided to the customers, through SMS and Outbound Dialing (OBD).



In case of wrong activation, the amount will be refunded within 24 hours of the customer‘s request. Such customer requests should be within 24 hours for VAS with validity of more than one day and within 6 hours for VAS with validity of one day.



In case of USSD and SMS mode of activation, no activation response time should be more than 10 seconds and 60 minutes respectively and in case of non-response, the same should be treated as ‘no activation required‘.



Upon activation of VAS service, the de-activation number, the validity of the VAS service and charges for renewal should be explicitly informed.



A Monthly report on activations, de-activations and complaints received and their redressal to be submitted to TRAI.



The directions for obtaining explicit consent of consumers for subscribing, renewing and deactivation of Value added services are available on TRAI website http://www.trai.gov.in

Latest Reads

http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/01/09/truecaller.jpg?itok=TzsguYab
Messaging Gets Smarter with Classification, Smart Notification and Backup Features for Truecaller Users

Truecaller introduces three new smart updates called ‘SMS Classification’, ’Smart Notification’ and ‘Messages Backup’ to its existing Messaging Inbox feature, to enhance the SMS messaging experience for all Android users.

Technology Software Applications
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/01/07/ms.jpg?itok=o8sdWF27
Prepare for Microsoft MCSA, MCSE certifications with actual exam dumps

To become a valuable professional candidate, you need to possess up-to-date skills and keep pace with the constantly developing world of IT.

Technology Software Applications
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/01/07/P%26G.jpg?itok=fWndM1I-
P&G rolls out innovative, connected products at CES 2019

Can an FMCG company go the connected product route too?. Well the Cincinnati-based Procter & Gamble obviously believes that's the way to go. At a press conference today, the global major unveiled six products at the Mandalay Bay in Las Vegas during CES 2019.

Technology ces
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/01/07/ces.jpg?itok=ZuVLQRNO
Consumer Electronics Show 2019: A ringside view

CES. Billed as the world’s largest consumer electronics show which brings in about 180,000 visitors who queue up and walk miles visiting 4,000 plus exhibitors who are showing  off the latest in tech over 2.5 million square feet of exhibition space.

Technology ces
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/01/04/Synamedia.jpg?itok=-gsubF80
Synamedia makes CES debut, offering pay-TV providers frictionless cloud migration strategies, new revenue opportunities

Synamedia, the largest independent video software provider, will bring its newest solutions to CES® 2019, illustrating how pay-TV providers can migrate to the cloud at their own pace, and seamlessly. The company also unveiled new security software that combats the rapid rise in account sharing...

Technology ces
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/01/03/web.jpg?itok=BldnOoXa
Adapt My Web: making the web accessible to all

There are currently more than 600 million active websites in France.

Technology ces
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/01/03/jenax.jpg?itok=ETVd5Wyl
Jenax presents revolutionized ways to connect human body to iot powered by the first true flexible battery at CES 2019

Jenax, an inventor and a manufacturer of flexible and fast-charging lithium-ion rechargeable batteries, today announced that the company will present how its award-winning J.Flex

Technology ces
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2019/01/03/cte.jpg?itok=3_UZQ5Vm
Consumers Expect to be Riding Hyperloops and Owning Home Robots in 2030 According to Survey by CITE Research/Dassault Systèmes

Dassault Systèmes (Euronext Paris: #13065, DSY.PA) today revealed that consumers expect that cities in 2030 will be filled with technology that improves overall quality of life, delivers socially-conscious benefits and personalizes experiences.

Technology ces
http://www.indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2018/12/18/shemaroo_0.jpg?itok=gdpHKjAk
Shemaroo Entertainment’s Bhakti App Bags the Innovative Mobile App Award

Shemaroo Entertainment Ltd., added another feather to its cap with firm’s ‘Shemaroo Bhakti App’ winning the special mention award under Innovative Mobile App category at the Drivers of Digital Summit 2018

Technology Software Applications

Latest News

Load More

Sign up for our Newsletter

subscribe for latest stories