Cable TV

Subscribers blame operators for channel packages

KOLKATA: This year, not only has the economic recession dampened Kolkata’s festive fervour, customers are now complaining about the inability to view their favourite television channels despite opting for them.

However, before jumping to any conclusions about multi system operators (MSOs) having missed their deadline for offering channel packages, the MSOs maintain they’ve already done the needful. So why then are subscribers cribbing?

Apparently, a majority of them have filled out customer request forms (CRFs) opting for a fresh bouquet of channels and yet, nothing has changed for them.

Says Shyamal Sen, a resident of south Kolkata: “I do have a cable connection with a package of Rs 280+Rs 50 (tax), which amounts to Rs 330 per month ... but all these packages are only fooling people. I assume my neighbour has taken the Rs 180 package and still enjoys all the channels.”

Rupa Das from Behala is happy that a couple of channels she had struck off from the list last month have gone off air but is yet to receive her new package.

On their part, MSOs refuse to take the blame for the plight of subscribers.

Kolkata has 30 lakh cable homes and nine MSOs, of which, SitiCable controls a substantial share of cable users. The company claims it has introduced packages on time. “We have offered the package and achieved 100 per cent CRF. Around 50,000 subscribers did not submit their forms. It seems those households which have more than one set-top box have not opted for a package for their second one or they are not residing in Kolkata,” says Siticable Kolkata director Suresh Sethia.

A Hathway Cable and Datacom official too maintains the company has offered channel packages to all its customers and hasn’t received any such complaints so far.

While Cable Operators Digitalisation Committee Kolkata Association of Cable Operators convener Swapan Chowdhury, reasons that the process could have been delayed with the onset of Durga Puja. According to him, MSOs and operators might take another month to start beaming channel packages. “A lot of back-end technical work still remains before new packages can be beamed,” he argues.

Similarly, an official from another MSO says since the MSO hasn’t yet collected CRFs from its customers, it plans to beam packages in phases after Durga Puja. “The LCOs will not work this week. Even if I want to offer packages, nothing can be done. Customers have to understand this,” he says.

Manthan director Sudip Ghosh says customers are going in for need-based packages currently.

Meanwhile, Namit Dave, a media analyst, is rather candid about the whole thing. He reasons that with the delay in the DAS process, it was apparent that channel packages would not be in place starting 1 October. “Even now in Kolkata, 100 per cent DAS has not been achieved in reality. So there is no question of channel offer,” he shoots.

If sources are to be believed, nearly 60 per cent of CRFs have been collected in Kolkata. However, festivities have put a spanner in the works and it is likely that MSOs and operators will take some more weeks before they start beaming the channel packages.

Latest Reads

http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/06/29/Arasu-TV.jpg?itok=tsDBxyoh
37 new MSOs in 45 days takes total to 1421, seven among 59 cases sub-judice

NEW DELHI: In an attempt to give a spurt to digitisation, as many as 37 multi-system operators were registered during May and the first fortnight of June to take the total number to 1421.

Cable TV Multi System Operators
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/06/27/Tact-TV-Story.jpg?itok=LBDWW5jB
Arasu gets a month's extension to go digital

The Tamil Nadu Arasu Cable TV Corporation, which had been granted a provisional licence with the condition to digitise completely within three months, has now got an additional months time following a request by the state government.

Cable TV Multi System Operators
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/06/24/navjot-peeush-kohali.jpg?itok=Z-EO--ty
Probe Punjab 'cable mafia,' demands minister, Fastway refutes charges

Punjab minister Navjot Singh Sidhu has alleged that the private TV cable company Fastway Transmission Private Limited, under the "patronage" of the previous Akali government, had caused a loss of around Rs 6840 million to the state exchequer. Because of the political patronage, only Fastway...

Cable TV Local Cable Operators
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/06/21/GTPL_0.jpg?itok=TInqv6RC
GTPL Hathway allots Rs. 1450 mn to anchor investors, IPO opens today

MUMBAI: GTPL Hathway has finalised the allocation of 8,555,294 Equity Shares at Rs. 170 per Equity Share (upper end of the Price Band) aggregating to Rs. 145.43 crore (Rs 1450 million) to anchor investors.

Cable TV Multi System Operators
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/06/16/panesar.jpg?itok=Q9kTejf5
Hathway builds brand Special, adds two service categories

Hathway Digital, a leading MSO, has announced the introduction of ‘Play My Play’ – an exclusive and first-ever kind of service on television featuring full-length plays for Hathway’s theatre-loving patrons, and ‘Hare Krsna’ focused on eternal well-being by bringing out the deep learnings associated...

Cable TV Multi System Operators
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/06/14/GTPL_0.jpg?itok=JZQ_pLw_
GTPL Hathway IPO proceeds may help increase subs base & penetration, hike stake in JVs

GTPL Hathway, India's leading cable TV distribution company reaching an estimated eight million households in 10 states, proposes to open on 21 June an initial public offering of equity shares of face value of Rs. 10

Cable TV Multi System Operators
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/06/06/LCO.jpg?itok=h__XSoKD
LCOs to get unique TRAI number to ensure fair deals, says advisor Gupta

NEW DELHI: Despite claims of major achievements in all parts of the country in digital addressable system, a meet held recently in Chandigarh presented a dismal picture with many local cable operators complaining that the switching off of analogue had badly affected their business. In the seminar...

Cable TV Local Cable Operators
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/06/05/rajesh-Wadhwa.jpg?itok=DHHwbPab
Rajesh Sethi succeeds Wadhwa as ED & CEO of SITI Networks

NEW DELHI: Senior media expert Rajesh Sethi has been appointed Executive Director CEO of SITI Networks Limited, as V D Wadhwa is stepping down.

Cable TV People
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/06/05/shrma.jpg?itok=JZfidd_2
DEN Networks exits TV home shopping channel business

It’s focusing on its core competence: cable TV distribution and broadband. Three years after it announced its intention to get into TV home shopping, the Samir Manchanda-promoted multi systems operator Den Networks Ltd is now exiting from it.

Cable TV Multi System Operators

Latest News

Load More

Sign up for our Newsletter

subscribe for latest stories