Cable TV

Subscribers blame operators for channel packages

KOLKATA: This year, not only has the economic recession dampened Kolkata’s festive fervour, customers are now complaining about the inability to view their favourite television channels despite opting for them.

However, before jumping to any conclusions about multi system operators (MSOs) having missed their deadline for offering channel packages, the MSOs maintain they’ve already done the needful. So why then are subscribers cribbing?

Apparently, a majority of them have filled out customer request forms (CRFs) opting for a fresh bouquet of channels and yet, nothing has changed for them.

Says Shyamal Sen, a resident of south Kolkata: “I do have a cable connection with a package of Rs 280+Rs 50 (tax), which amounts to Rs 330 per month ... but all these packages are only fooling people. I assume my neighbour has taken the Rs 180 package and still enjoys all the channels.”

Rupa Das from Behala is happy that a couple of channels she had struck off from the list last month have gone off air but is yet to receive her new package.

On their part, MSOs refuse to take the blame for the plight of subscribers.

Kolkata has 30 lakh cable homes and nine MSOs, of which, SitiCable controls a substantial share of cable users. The company claims it has introduced packages on time. “We have offered the package and achieved 100 per cent CRF. Around 50,000 subscribers did not submit their forms. It seems those households which have more than one set-top box have not opted for a package for their second one or they are not residing in Kolkata,” says Siticable Kolkata director Suresh Sethia.

A Hathway Cable and Datacom official too maintains the company has offered channel packages to all its customers and hasn’t received any such complaints so far.

While Cable Operators Digitalisation Committee Kolkata Association of Cable Operators convener Swapan Chowdhury, reasons that the process could have been delayed with the onset of Durga Puja. According to him, MSOs and operators might take another month to start beaming channel packages. “A lot of back-end technical work still remains before new packages can be beamed,” he argues.

Similarly, an official from another MSO says since the MSO hasn’t yet collected CRFs from its customers, it plans to beam packages in phases after Durga Puja. “The LCOs will not work this week. Even if I want to offer packages, nothing can be done. Customers have to understand this,” he says.

Manthan director Sudip Ghosh says customers are going in for need-based packages currently.

Meanwhile, Namit Dave, a media analyst, is rather candid about the whole thing. He reasons that with the delay in the DAS process, it was apparent that channel packages would not be in place starting 1 October. “Even now in Kolkata, 100 per cent DAS has not been achieved in reality. So there is no question of channel offer,” he shoots.

If sources are to be believed, nearly 60 per cent of CRFs have been collected in Kolkata. However, festivities have put a spanner in the works and it is likely that MSOs and operators will take some more weeks before they start beaming the channel packages.

Latest Reads

http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/10/17/Navjot%20Singh%20Sidhu-800x800.jpg?itok=YP6R6Z6-
Sidhu's cable, DTH tax plan gets Punjab cabinet nod

MUMBAI: Entertainment lately seems to be affected the most with one tax after another -- the GST and tax on watching television programmes. Now, in a ‘blow’ to local cable network companies, entertainment tax will be levied on DTH and cable connections in Punjab. DTH operators however will now...

Cable TV Local Cable Operators
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/10/09/damani_0.jpg?itok=Wwiy4T08
Digital cable federation AIDCF secy-gen Saharsh Damani quits

Saharsh Damani has decided to move on and put in his papers as the founder secretary-general of the All-India Digital Cable Welfare Federation. However, his resignation will be effective by October-end.

Cable TV People
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/10/05/Tact-TV-Story%20%282%29.jpg?itok=G5xAhXGF
Arasu digital STB costs Rs 200, govt alerts subs

MUMBAI: Government authorities in Tamil Nadu are announcing the basic rate of installing a new STB following complaints by subscribers of the state-owned Arasu Cable TV Corporation that cable operators are charging them around four times the cost. Tirupur operators are reportedly threatening to...

Cable TV Multi System Operators
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/10/04/sameer.jpg?itok=XPlIjouw
Hathway Bhawani MD and CEO Sameer Joseph quits

Hathway Bhawani Cabletel and Datacom’s managing director and CEO Sameer Joseph has resigned with immediate effect, that is, 4 October, 2017.

Cable TV People
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/10/04/Arasu-TV.jpg?itok=GqF-esJ5
Post-DAS, tardy MSO registrations in six months, 14 new additions

NEW DELHI: Despite the fact that it is more than six months since the country adopted digital addressable system (DAS) for cable television, the number of multi-system operators (MSOs) has risen by meagre 14 over the last two months to reach 1469 as on 30 September 2017.

Cable TV Multi System Operators
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/10/02/Arasu-TV.jpg?itok=-XFAPOo_
TN advisory: LCO licences may be cancelled if they bully Arasu subs into buying STBs

MUMBAI: A Tamil Nadu state advisory has informed subscribers of Arasu Cable not to pay money to the local cable operators (LCOs) for set-top boxes (STBs) which are actually being provided to all for free.

Cable TV Local Cable Operators
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/09/28/shaji.jpg?itok=VYoKLi8D
Shaji Mathews appointed as Kerala MSO KCCL CEO

MUMBAI: From Gujarat, where he helped steer MSO GTPL towards its IPO, he is now headed back to his home city of Kochi in Kerala. Shaji Mathews has been appointed as the CEO of Kerala Communicators Cable Ltd (KCCL), a leading cable TV and broadband network in Kerala which is a consortium of...

Cable TV People
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/09/26/Tact-TV-Story.jpg?itok=fKW9Xc6J
MIB asks Arasu: Give proof of analogue switch-off

NEW DELHI: The Tamil Nadu Arasu Cable TV Corporation (TACTV), which had early this month claimed to have gone digital, has been asked to “confirm that you have already switched off analogue signals and are carrying only digital encrypted signals on your cable TV network.” In a letter to TACTV...

Cable TV Multi System Operators
http://www.indiantelevision.com/sites/drupal7.indiantelevision.co.in/files/styles/340x340/public/images/tv-images/2017/09/22/Mihir_Shah.jpg?itok=l_0InXUO
Indian pay-TV expanding by 10.6 pc, 77 pc to be digitised, ARPUs to rise by '22: MPA

MUMBAI: Pay-TV players in Asia-Pacific region are girding up their loins to integrate online video into their service bouquets and recalibrate owing to broadband growth while concentrating and scaling up their investment on premium content as they stare at competition

Cable TV Multi System Operators

Latest News

Load More

Sign up for our Newsletter

subscribe for latest stories