Kolkata MSOs come together to address ground issues

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By Sandhya Sutodia Posted on : 05 Feb 2014 06:58 pm

KOLKATA: The multi-system operators (MSOs) alliance operating in the Kolkata Municipal (KM) Area plan to form a team comprising two members from each service provider. Since the billing process hasn’t kicked off the way it should have, the team would meet this week to discuss issues like billing, collection, disputes among operators among others.
 
If the effort of this alliance fails, an external agency may be brought on board to sort the issues troubling the group.
 
“First we will like to solve the issues through our team. We will consider a third party only if we fail to address them. The team comprising of decision makers and seniors would be formed this week,” said Siticable director Suresh Sethia.
 
Another MSO brought to the fore the issues they come across while collecting subscription fee from operators like they bring up issues related to under billing, area disputes among others, etc. “But on many occasions we have found that the last mile operators (LMOs) are complaining unnecessarily. Our team will go to assess the situation and address it,” he said.
 
“We are talking in order to work together in improving the ground,” said Advance Multisystem Broadband Communication (AMBC) managing director Sujit Das.
 
To implement the gross (consumer) billing for the month of January and bring transparency in the process, the MSOs are meeting regularly and discussing its smooth rollout. “Billing is a mess as LCOs are not willing to collect,” said Corpus Media Labs head sales GK Viswanath.

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